Going the Extra Mile

About: Robin Carrillo, Director of NVC Enrollment Management

“I'm writing this letter to let you know and thank you for our wonderful experience with Northwest Vista.  

My daughter plans to attend Northwest Vista this summer. She has been diligent about getting ready for registration. She had been to your campus several times when she was home, starting as early as November.

When some things started to go in a different direction just before registration, your front Admissions staff brought Robin Carrillo into the picture. My daughter is away at Texas A&M. Robin was very professional and kind. She took the time to talk to me and took the time to call my daughter and her friend at 8:45 p.m. and help work the situation out.

Robin went that extra mile and did it with kindness and a positive attitude. She should be commended for her outstanding efforts and her commitment to helping students. She is the type of team member that Northwest Vista should feel proud to have. She not only is helping to shape the future of your students, but the whole Alamo Colleges system.

Thank you again for such a great experience.”

Nancy Fox R.N., B.S.N