NVC Recognized Nationally for Leadership & Customer Focus

Northwest Vista College was recognized this week by the Baldrige Performance Excellence Program (BPEP). Managed by the U.S. Commerce Department’s National Institute of Standards and Technology, the Baldrige Award program promotes excellence in organizational performance.

This year, for the first time in the Baldrige program’s 25-year history, three high-performing institutions are being recognized for best practice in select categories of the Baldrige Criteria, which include: 

  1. Leadership
  2. Strategic planning
  3. Customer focus
  4. Measurement, analysis and knowledge management
  5. Workforce focus
  6. Operational focus

Northwest Vista College was recognized for best practice in two Baldrige categories: leadership and customer focus. The college is the only educational institution this year in the country to received Baldrige site visit.

“The Northwest Vista College faculty and staff are committed and focused on student success and will continue to strive for performance excellence in meeting the needs of our students,” said NVC President Jacqueline Claunch, Ph.D. “Our mission is ‘Creating Opportunities for Success’ for our students and community.” 

The Alamo Colleges Chancellor, Bruce Leslie, Ph.D., said Northwest Vista College has been a leader in the pursuit of quality.

“Northwest Vista College leadership, faculty and staff have set a high standard in serving our students. We congratulate our colleagues on this outstanding achievement.”

Other institutions recognized in the best practice category include:

  • Maury Regional Medical Center, Columbia, Tenn. – Strategic planning and workforce focus.
  • PricewaterhouseCoopers Public Sector Practice, McLean, Va. – Leadership and workforce focus.