September 24, 2012 | SharkAdmin From Robin Carrillo, director of Enrollment ManagementTo various Student Success Team members “We received flowers today (June 27, 2012) from a parent of two students who attend NVC. On the card it read, 'Thanks for your help over the last few months with my two daughters Taylor Condit and Cailey Carson. I appreciate the time you have taken assisting them and answering my questions.' There were many team members that helped make these students' experiences positive, even in a tumultuous process. Christina Brown removed a TSI hold (per Sofia Ongay) Leonor Nguyen helped expire BM holds Roger Gardner reinstated students after they were dropped incorrectly Yvonne Guerra helped navigate through the transcript request process And I'm sure that many of you may have answered general questions that came in via phone, email or in person. It was a nice reminder that even though we may not always hear it, our efforts and customer care does not go unnoticed or unappreciated.”
